CANCELLATION AND REFUND CONDITIONS

The sales you make from our virtual store are subject to the Consumer Protection Law and the "Distance Contracts Regulation" and the provisions of this law and regulation are applied.

If you want to return the product(s) you have purchased, the qualities the products must have and the steps to follow are explained below;

1- Returning the product(s) included in the order:
In order to initiate the return process, you must apply via the contact form on our website (www.sebnembuhara.com) or by sending an e-mail to info@sebnembuhara.com with your order number. Conversations made over the phone are not binding.
The period of fourteen (14) days must not be exceeded for the return of the product. This right starts after the delivery of the product and our customers have the right to return the products they purchased without any reason before 14 days have passed. The purchased product must be delivered without being opened, torn and without being used. In cases where the product is used, return is absolutely not possible. In addition, since it is stated that the products that are specially produced for you based on your order (indicated in the product description) are also special production, return is not possible. Return requests cannot be accepted in cases where the information belonging to the manufacturer or importer company on the product packages is damaged, the box belonging to the product is damaged, tape is stuck on the product, the vacuum or gelatin packaging is opened.
We kindly ask you to check the products before receiving them and if they arrive damaged, have the cargo officer draw up a damage report. We cannot provide a refund/exchange for damaged products without a damage report.
Except for the right of withdrawal and defective products, the shipping cost belongs to the buyer.
The order amount will be transferred to your bank within 14 days from the date of receipt of the products. For payments made by bank transfer, you must provide your bank IBAN information. Payments made by credit card are paid in one go for a single payment. In cases where payment is made in installments, refunds can be made within the framework of the current procedures of the banks.

2- Cancellation of the order:
For orders that have not yet entered the preparation phase after the order was placed, or that do not have a preparation phase, if your products have not yet been shipped, you can cancel your order via the contact form on our website (www.sebnembuhara.com) or by sending an e-mail to info@sebnembuhara.com stating your order number, or by calling our call center and stating your order number. The return conditions in the first article apply to the product or products that have been shipped.
The fact that the order is displayed as not shipped on our website (www.sebnembuhara.com) does not mean that it has not been shipped. The exact status of the order being shipped can be learned by calling our call center (+90 212 257 21 00).

3- Changing the ordered product:
After the product is returned by following the return process in the first article, a new order can be placed to exchange the product.